Narrowing it down systematically
The DEVRAN system consists of three levels: handheld device, power supply and wearing parts. Most irregularities can be assigned to one of these levels — which shortens the path to a solution.
This guidance does not replace a repair, but it makes the service request precise: anyone who can describe what changed and when gets the right answer faster. Technical support helps with questions about products, application, operation, spare parts and technical functions — by phone and WhatsApp, Mon–Fri from 9:00 to 17:00 (CET).
| Product | e.g. electric Döner knife |
|---|---|
| Model | e.g. DEVRAN (Devran1 TypA) |
| Serial number | from the device's type plate |
| Fault description | What happens — and since when? |
| Business | Company and location |
| Availability | Phone number for queries |
For wearing parts of the cutting technology — circular blades, couplings, gear rings — stating the power supply in use (NG3, NG4 or NG5) is also helpful.
How to make the request fast
Six details speed up every service request: product, model, serial number, fault description, business and availability — for wearing parts also the power supply in use. A response on the same day wherever possible.