Fast and appropriate
When a professional device fails, time counts. The service philosophy of CEYLAN GmbH applies to DEVRAN as well: a response on the same day wherever possible, with phone and WhatsApp as the main channels — both lead directly to the people who know the device.
DEVRAN devices are built to be repaired. Repairs are handled by the in-house workshop, warranty work is prioritised; the warranty is one year from purchase in Germany and Europe. Spare parts come directly from the manufacturer — including for device generations that are no longer manufactured.
Availability: Mon–Fri, 9:00–17:00 (CET) · +49 201 815039-0 · info@ceylan-online.de
| Product | e.g. electric Döner knife |
|---|---|
| Model | e.g. DEVRAN (Devran1 TypA) |
| Serial number | from the device's type plate |
| Fault description | What happens — and since when? |
| Business | Company and location |
| Availability | Phone number for queries |
For wearing parts of the cutting technology — circular blades, couplings, gear rings — stating the power supply in use (NG3, NG4 or NG5) is also helpful.