Planned instead of reactive
DEVRAN devices are built to be repaired: wearing parts — circular blades, couplings, gear rings — can be replaced individually, and parts supply continues for earlier device generations as well.
In daily use, maintenance mainly means keeping an eye on the wearing parts. Daily cleaning doubles as the daily visual inspection; the blade change is the moment to check coupling and gear ring as well. Working this way means replacing parts within a planned window — not during peak hours.
- Daily
- Cleaning with a visual check of blade, mount and cable.
- At the blade change
- Check coupling and gear ring for wear.
- If something is off
- Narrow it down systematically — or call support directly.
- In case of repair
- Send the device to the CEYLAN GmbH workshop; the process: identify the fault, determine the solution, carry out the repair, return the product to service.
Repair at the manufacturer
Repairs are handled by the in-house workshop of CEYLAN GmbH — with the aim of returning devices to service quickly. The actual turnaround time depends on the scope of the repair and the availability of the required parts. Service requests are accepted by phone and WhatsApp; both routes lead directly to the people who know the device.